Your profile, name and emails

There is no Settings page in the app. The account menu item Your Profile opens /profile, and that one page — the Personal Information card, plus the Email Preferences card below it — is the complete set of personal settings.

1. 1 Open the account menu in the top right and choose Your Profile.
2. 2 Edit First name, Last name or Display name. Each one takes 2 to 50 characters.
3. 3 Press Save Changes. The page confirms with Profile Updated and sends you to your pools.

There is no photo upload anywhere in the app, and no timezone or favourite-team setting. The cartoon-robot avatar in the header and the account switcher is generated from your account, so it never changes. Everywhere else — friends, leaderboards, member lists — you appear as coloured initials taken from your name, and changing your display name changes those initials and their colour.

Up to three names can apply to you. The app shows the most specific one it holds for the pool you are looking at:

• A nickname set inside a pool wins, in that pool and nowhere else.
• Otherwise your Display name is used, in every pool.
• With no Display name saved, your first and last name are shown.

Display name is optional, and the form describes it as your default name wherever you play. Clearing the field puts your real name back everywhere.

1. 1 Open the dashboard of the pool you want a different name in.
2. 2 Find the Your Name Here card and press Change Your Name.
3. 3 Type the name you want, up to 50 characters, and save it.
4. 4 Leave the field empty to go back to your usual name.

Your address is shown on /profile but cannot be typed into, and an amber note beside it points at contact support. That is the whole picture: the app has no change-email flow at all, so nothing on the profile page will move your address.

1. 1 Open a support request, either from the contact support link beside the locked field or from Support Center.
2. 2 Choose the Account category.
3. 3 Say which address the account should move to.

A new account has to confirm its email before it can sign in. Registration sends Confirm Your Email Address, and signing in before you open that link tells you to confirm first. Check your spam folder before asking for it again.

How to open a support request

1. 1 On the sign-in page, follow the password reset link to /password-reset.
2. 2 Enter your email address.
3. 3 Open the Reset Your Password email in your inbox.
4. 4 Follow the link in it and choose your new password.

Your profile has no password field, and no other signed-in screen has one either. The reset flow is the path whether you have forgotten your password or want to replace one you still know.

A suspended or locked account is left out of the reset flow entirely — no email is sent, and a reset link cannot be completed. If the address is right and nothing ever arrives, ask support.

See sign-ins and password resets on your activity feed

The card sits under your profile fields at /profile. Four category switches — Weekly recap, Pick reminders, Pool & friend activity, and News & features — start switched on, and there is no Save button: each one takes effect as you tap it.

Below a divider sits the master switch, Unsubscribe from all. While it is on, the four switches above are dimmed and cannot be changed, but their positions are remembered, so turning the master back off restores exactly what you had.

Account and conversation email is always sent, and no preference touches it: the confirmation email, the welcome email, password resets, support request confirmations and replies, resolved-request notices, and the notice sent when an account is closed. The welcome email is queued again every time your profile is saved, so it can reach you more than once.

1. 1 Open the account menu in the top right and choose Add another account.
2. 2 Sign in as the second account. You land back on your pools, with both accounts listed in that menu.
3. 3 Click a name in the menu to switch to it.

Switching asks for nothing — no password and no second confirmation. The account you are using is badged Signed in, and the first account is badged Default once you have switched away from it. Both stay attached, so you switch back the same way.

1. 1 Open Support Center from the account menu, or from the contact support link on your profile.
2. 2 Fill in Subject, pick a category under What's this about — Account, Billing, Pool, Picks, Something's broken, Something else — and write a Description.
3. 3 Press Submit Request. You land on that request's own page.

Everything after that happens there. Replies from support appear on the page without a reload and are emailed to you, and you add your own with Send reply. The status says whose turn it is: New, In progress, Awaiting your reply, Resolved or Closed.

With no account, or with an account that is suspended or locked, use the Contact Us form on the public site instead. It files a real request into the same queue, but you get no confirmation email and cannot open the request's page, so support replies to you by email.

Open Support Center