Your profile, name and emails
Change your name, pick which emails you get, and see what only support can change.
Editing your profile
Your profile is at /profile, reached from the account menu in the top right, and three fields on it are yours to change: First name, Last name and Display name.
There is no Settings page in the app. The account menu item Your Profile opens /profile: the Personal Information card, plus an Account Settings card that opens the other two personal pages — Avatar and Email Preferences. Together those three screens are the complete set of personal settings.
- 1 Open the account menu in the top right and choose Your Profile.
- 2 Edit First name, Last name or Display name. Each one takes 2 to 50 characters.
- 3 Press Save Changes. The page confirms with Profile Updated and sends you to your pools.
A first and last name are required before you can use the rest of the app. Until both are saved, every other page returns you to /profile, where a Complete Your Profile dialog opens. Skip for now closes that dialog and nothing more — you are still sent back to the profile page from wherever you go next.
There is still no timezone or favourite-team setting. Your avatar, though, is yours to change — the Avatar entry on this page opens the studio described in the next card.
Your avatar
Your avatar is yours to change at /profile/avatar: pick one of 30 generated styles, browse its variations and adjust it, or upload your own picture.
Open the account menu, choose Your Profile, then Avatar. Until you change anything, you keep the robot the app has always generated for your account — changing it is never required.
- 1 Tap a style to see a dozen variations of it, and More variations for another dozen.
- 2 Adjust the one you like — flip it, rotate it, zoom it, or give it a background color. The preview follows along.
- 3 Press Use this avatar. It appears next to your name everywhere you play, immediately.
Prefer your own picture? Press Browse or drag an image onto the upload box — JPG, PNG or WebP, up to 5 MB. A positioning step opens before anything is saved: drag the photo inside the circle and zoom until it looks right, then press Use this photo. Every avatar, uploaded or generated, is resized to a small square and stripped of hidden data like photo location before anyone sees it.
Avatar changes are limited to a handful per hour — enough to try a few looks, not enough to flip through all of them. Reset to default is always available and returns the original robot.
Display name and pool nicknames
Display name on your profile is the name shown in every pool by default, and a nickname set inside one pool overrides it in that pool only.
Up to three names can apply to you. The app shows the most specific one it holds for the pool you are looking at:
- A nickname set inside a pool wins, in that pool and nowhere else.
- Otherwise your Display name is used, in every pool.
- With no Display name saved, your first and last name are shown.
Display name is optional, and the form describes it as your default name wherever you play. Clearing the field puts your real name back everywhere.
- 1 Open the dashboard of the pool you want a different name in.
- 2 Find the Your Name Here card and press Change Your Name.
- 3 Type the name you want, up to 50 characters, and save it.
- 4 Leave the field empty to go back to your usual name.
The Your Name Here card only appears while you are an active member of a pool that is still running. Once a pool completes, names in it are locked, and the app answers that names are locked once a pool is complete.
Your email address
The Email address field on your profile is locked, so changing your address means asking support — there is no way to do it yourself.
Your address is shown on /profile but cannot be typed into, and an amber note beside it points at contact support. That is the whole picture: the app has no change-email flow at all, so nothing on the profile page will move your address.
- 1 Open a support request, either from the contact support link beside the locked field or from Support Center.
- 2 Choose the Account category.
- 3 Say which address the account should move to.
Pool invitations are matched against the address on your account: saving your profile attaches any invitation already waiting for that address. An invitation sent to a different address will not find you, so it is worth naming that address in the same request.
A new account has to confirm its email before it can sign in. Registration sends Confirm Your Email Address, and signing in before you open that link tells you to confirm first. Check your spam folder before asking for it again.
Changing your password
The reset email is the only way to a new password: the sign-in page links to the reset page at /password-reset, and there is no change-password screen in the app.
- 1 On the sign-in page, follow the password reset link to /password-reset.
- 2 Enter your email address.
- 3 Open the Reset Your Password email in your inbox.
- 4 Follow the link in it and choose your new password.
Your profile has no password field, and no other signed-in screen has one either. The reset flow is the path whether you have forgotten your password or want to replace one you still know.
The request page answers the same way whether or not the address is registered: if an account exists with that email, you will receive password reset instructions. That wording is deliberate, so nothing arriving is not proof the address is wrong. Check your spam folder before trying again.
A suspended or locked account is left out of the reset flow entirely — no email is sent, and a reset link cannot be completed. If the address is right and nothing ever arrives, ask support.
Emails we send, and turning them off
The Email Preferences page under your profile is the only place to choose which emails you get, each switch saves the moment you tap it, and each switch names the mail it stops.
The switches live at /profile/email-preferences — open Your Profile and choose Email Preferences. The category switches — Weekly recap, Pick reminders, Pool & friend activity, Direct messages, and News & features — start switched on, and there is no Save button: each one takes effect as you tap it.
Below a divider sits the master switch, Unsubscribe from all. While it is on, the switches above are dimmed and cannot be changed, but their positions are remembered, so turning the master back off restores exactly what you had.
If mail you did not want keeps arriving with its switch off, it is an account email that no switch covers — the list is below.
Account and support email is always sent, and no preference touches it: the confirmation email, the welcome email, password resets, support request confirmations and replies, resolved-request notices, and the notice sent when an account is closed. The welcome email is queued again every time your profile is saved, so it can reach you more than once.
One more control sits outside this page. If a single pool's chat is the only thing you want quiet, every pool line in the message digest carries its own Mute this pool link — it stops the emails and the unread dot for that one pool without touching your membership, your picks, or any other pool. Turn it back on with the Mute this pool's chat switch under About this chat, on that pool's Chat page.
Every email you can turn off carries an Unsubscribe link in its footer, and also declares itself so Gmail, Apple Mail or Outlook can offer their own one-click unsubscribe button. Those links only ever switch things off — they can never re-subscribe you — and they keep working for about six months. One exception: on a direct-message email from before Direct messages had its own switch, your mail app's unsubscribe button turns off Pool & friend activity instead, so use the Direct messages switch above to stop those. To turn something back on, use Email Preferences at /profile/email-preferences.
Using more than one account
You can attach several accounts to one browser and switch between them from the account menu without re-entering a password, but those links last only until you sign out.
- 1 Open the account menu in the top right and choose Add another account.
- 2 Sign in as the second account. You land back on your pools, with both accounts listed in that menu.
- 3 Click a name in the menu to switch to it.
Switching asks for nothing — no password and no second confirmation. The account you are using is badged Signed in, and the first account is badged Default once you have switched away from it. Both stay attached, so you switch back the same way.
Linked accounts belong to the browser session, not to your account. Signing out ends that session and detaches every account you added, so next time you start with one account and add the others again.
Each account keeps its own profile, its own pools and its own picks. Switching changes which one you are acting as; it does not combine them.
Deleting your account
Delete Account on your profile closes the account for good: you are signed out, your name and picture come off every pool you played in, and your email address is freed up so you could start fresh with it later.
- 1 Open the account menu in the top right and choose Your Profile.
- 2 In the Account Settings card, choose Delete Account.
- 3 Read what happens, type DELETE in the box, and press Delete my account.
Your picks and results stay in the pools you played in, so nobody else's standings change — those rows simply show a player with no name. Your friends list and any friend requests waiting on you are removed.
You cannot do this while you run a pool that other people are playing in. The page lists those pools: delete each one from its settings, or ask support to hand it to another player, then come back. Pools you play in alone are deleted along with your account.
Your email address is released, so you can register again with it whenever you like — but a new account starts empty. It will not bring back your old pools, picks or friends. Undoing a deletion is a support job, and only possible while nobody else has registered with that address.
Getting help from a person
Signed in, support is a request system at /support: you file a request, get a reference like SP-1042, and the whole conversation stays on that request's page.
- 1 Open Support Center from the account menu, or from the contact support link on your profile.
- 2 Fill in Subject, pick a category under What's this about — Account, Billing, Pool, Picks, Something's broken, Something else — and write a Description.
- 3 Press Submit Request. You land on that request's own page.
Everything after that happens there. Replies from support appear on the page without a reload and are emailed to you, and you add your own with Send reply. The status says whose turn it is: New, In progress, Awaiting your reply, Resolved or Closed.
Resolved and Closed are not the same thing. A resolved request can be reopened — press Reopen this request, or send a reply, which reopens it too. A closed request is final: there is no reply box and no way to reopen it, so open a new request instead.
With no account, or with an account that is suspended or locked, use the Contact Us form on the public site instead. It files a real request into the same queue, but you get no confirmation email and cannot open the request's page, so support replies to you by email.
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Short questions are usually answered on the FAQ. If yours isn't, send us a message and we'll take a look.